Posted at 11:11:14 PM in Vendors (40) | Read count: 2841

This is the first time I've ever seen a Telecommunications vendor ever come pick up their equipment.  I've been with Verizon, UUNET, Qwest to name just a few and have worked with many others and I've never seen any of them come pick up their equipment.  I have stacks of routers to prove it and most of my customers have units in the telephone closet that they don't know where it came from or what it's being used for indicating there's a huge graveyard of dead network appliances all over the country. 

However, today, Telepacific came to pick up a router from the client that I'm currently working for.  This particular router was installed 5 years ago and was never used in that 5 years.  I submitted a request for credit from them when I discovered the additional billing for a T1 we never used.  This is a story that needs a little background...

This client has been using Telepacific for about 10 years for internet T1 service.  We used a different vendor for our telephone services until about 5 years ago when we got a better deal from Telepacific.  There was an onsite computer tech who managed most of the installation and at the time I noticed there was 2 T1s for internet service which we didn't need.  I told the computer tech to get them to remove it and even called Telepacific myself and was told it would be taken care of.  We never plugged in that router and I assumed it was taken care of.  Three months ago, I was asked to look at the Telepacific bill and I discovered that we were paying for too many T1s and found they they never took the circuit off.  

Telepacific now owes us 35K credit, but I don't know if we're going to get it.  I realize they had to pay for the service (though it I don't know how much) and they have a contract that we signed.  I'm just hoping they will meet us half way.  The killer for me was that I never communicated my request in writing.

I cannot help but wonder why the sudden interest in picking up equipment?  Are they trying to recover costs?  Is the economy that bad?  Or was it an excuse for an employee to stop by and say hi to and old college buddy.


Written by Leonard Rogers on Tuesday, December 21, 2010 | Comments (0)

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