Flexible Web Services Info Tech Support

AVG is one of the better Anti-virus' out there, but recently, some fishy things have been happening.First we start seeing AVG search pages taking over our browser's search pages. I don't think that's AVG, but it's very fishy.A new item just came to me in email today and after tracing the headers, it was a valid email from AVG.Here's the email: AVG Technologies AVG keeps you protected! Your AVG Anti-Virus license will be automatically...

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I discovered by accident that the message I get in my Google Voice mailbox that says Transcript not available, does not mean there is no message. It may seem like a no brainer that you should still try to play the message, but I get a lot of test calls where they just hang up so I never checked it. It turns out that a really long message will not get transcribed and a message where the person mumbles a lot will also not get transcribed, so CHECK the message anyway.

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I just got a call from Time Warner Cable internetfor business. They called and offered a new trial deployment which would give me the highest speed internet they offer business (15mbps x2mbps ) for a fraction of the cost: $131.00 a month for a 3 year term. What a deal. I'm paying $199 for 8x1 which is 2 tiers below that the max speed. That confused the customer rep who finally broke down and asked me if I was ever at a different address from where my office is... (I can't use the actual addresses...

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Well, I finally had my first run in with MIPSpace. Needless to say it was very annoying. You can find their web site at http://www.mipspace.com. Their motto is that users have the right to block everything (Actually, it's Why can't users just say NO?) The problem with a user being able to add IP addresses to a public database that will block access to email from that IP for everyone else who uses the service is simply wrong. Of course, they will argue, based on their motto, that I am wrong and...

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Telepacific installed a T1 service which I did not order. I never plugged the router in and requested that they correct the issue back in 2005. (You can read some background in one of my previous posts here.)The whole issue caused us to drop Telepacific as a vendor and move on to other providers. However, today, we are still being plagued by this credit. When we planned our move to a new location, we contacted Telepacific for information on a move, but before I let them process anything, I requested...

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Just got a call from Integrated Access Solutions today.  The sales person claimed that they acquired Nortel and that they had better more sophisticated solutions rolling out and that eventually Nortel would disappear from the market.  The sales man's actual words were "squash the product."  Interesting, I can't find anything on this claim.

After determining that we didn't have over 100 phones and/or multiple locations, he ended the call because they weren't on the page yet.  Looking at what I believe to be their web site at www.integratedaccess.net, these guys are looking more to do an overall systems replacement.  Phone systems is just an inlet for an proposal for infrastructure take over.

Reading todays business section of the LA Timesprompted me to offer my opinion on the iPhone saga as well. The article IPhone may put strain on Verizon's network stated that a large number of iPhone users would be clamoring to get on Verizon's network and that may bog it down. Since the number of iPhones sold in 2010 was around 12 million, they expect that Verizon will take about half of that market share in 2011 if they add the phone to their list. (The article didn't actually say Verizon was...

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Cargowise EDI is a vertical market software application designed to help freight forwarders to track their shipments and notify their customers of the status of those shipments. The software comes in two flavors. First is hosted which requires users to use terminal services to connect to the remote server. The server, SQL database and, I assume, web site are all hosted by the provider for a monthly fee. Second is the customer provides the equipment and resources. There is a monthly fee for tech...

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Before I returned the equipment I did one more test with the home-spot modem. I brought it to the area that I got a good 4G signal on my laptop and used it for the DSL service through a router. The modem got 5 full bars of service on a 4G connection, but the performance was dismal. The person on terminal services kept getting disconnected. My ping test showed 30% packet loss and radical latency. I had to swap out the modem with the DSL which is at the 5 mile mark and barely able to provide service,...

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I have decided to return the equipment and cancel my account for Clearwire's internet service. Primarily because they don't know their coverage and are selling it where you can't use it.The second day I had the service, I discovered that they captured my internet activity and directed me toward their pages to agree to a contract (the term of which was most likely 2 years, but I was never told and the contract they wanted me to agree too didn't say either. It covered all terms, from 24 hours to...

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I have been attending the computer fair for several months and walked past the booth for Clearwire (also known as Clear) and ignored them because I thought it was just a gimick to sell cellular internet access, which I didn't need. Little did I know that they were also selling a fantastic alternative to DSL and Cable internet services for the home. Also over the cellular network. 4G has arrived!I finally discovered their offereings while installing a brand new laptop for a client and during the...

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This is the first time I've ever seen a Telecommunications vendor ever come pick up their equipment. I've been with Verizon, UUNET, Qwest to name just a few and have worked with many others and I've never seen any of them come pick up their equipment. I have stacks of routers to prove it and most of my customers have units in the telephone closet that they don't know where it came from or what it's being used for indicating there's a huge graveyard of dead network appliances all over the country.However,...

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